Exchanges and returns

If you wish to make an exchange or return, you have 15 calendar days from receipt of the order.

To manage your exchanges and/or returns, click here.

CHANGES

Spain: First exchange free, second exchange thereafter, costs borne by the customer.

European Union: First exchange free, second exchange thereafter, costs borne by the customer.

RETURNS

Can I return my order? Of course! To manage it, click here.

Once the order has been received and inspected in our warehouses, a refund will be issued in the same form used for payment, but shipping costs will not be included.

Peninsular Spain Shipping costs from 9.99 euros.

Balearic Islands Shipping costs from 11.99 euros.

European Union Shipping cost 19 euros.

CANARY ISLANDS, CEUTA, MELILLA AND INTERNATIONAL RETURNS

For countries included in this category, the customer will be responsible for shipping and customs costs associated with the return, as well as tracking the shipment to our warehouse.

You can send us your merchandise using the shipping method of your choice to the following address:

MAGNOLYA

Logistics center

Lan SCOOP distribution

Bulandegi Pol Ind 15

20150 Zizurkil – Gipuzkoa